Refund policy

Thank you for shopping at The Aroma Garden. We want you to have a satisfactory shopping experience with us. Please read our Return and Refund Policy carefully to understand the terms and conditions for returning products and seeking refunds.

1. Returns

1.1. Eligibility: We accept returns for all unopened and unused essential oil products within 3 days from the date of delivery.

1.2. Condition: To be eligible for a return, the product must be in its original packaging and in unused condition. It should be free from any signs of damage, tampering, or usage.

1.3. Initiation: To initiate a return, please contact our customer support here with your order details and the reason for the return. Our customer support team will guide you through the return process.

1.4. Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is a result of our error (e.g., wrong product shipped).

1.5. Refund Process: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 14 days.

2. Refunds

2.1. Eligibility: Refunds will be issued only for eligible returned products as per the conditions stated in section 1.

2.2. Partial Refunds: In some cases, a partial refund may be granted if the product is returned with missing parts or packaging, or if the product's condition is not as originally supplied.

2.3. Non-Refundable Items: Certain items are non-refundable, including but not limited to opened or used essential oils, downloadable products, and gift cards.

3. Damaged or Defective Products

3.1. Inspection: We take great care to ensure that products are well-packaged to avoid damage during transit. However, if you receive a damaged or defective product, please [contact our customer support/email us] within [number of days] days of delivery, providing a description and photos of the damaged item.

3.2. Resolution: Our customer support team will assess the situation and provide an appropriate resolution, which may include a replacement or a refund.

4. Cancellations

4.1. Order Cancellations: You may cancel your order before it has been shipped. Please contact us as soon as possible if you wish to cancel your order.

4.2. Cancellation After Shipping: If the order has already been shipped, you may follow the return process mentioned in section 1 for eligible products.

5. Exchanges

5.1. Exchange Process: We do not offer direct exchanges. If you need a different product, please follow the return process (section 1) for the original product and place a new order for the desired item.

6. Contact Information

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team here.

Please note that this Return and Refund Policy is subject to change without prior notice, so we recommend reviewing it periodically for updates. Last updated: 25-07-2023.