Shipping policy

Thank you for shopping at The Aroma Garden. We want to ensure that you have a seamless and enjoyable shopping experience with us. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders. Please read this policy carefully to understand our shipping practices.

1. Shipping Destinations

1.1. We currently offer shipping to [list of countries or regions where you ship]. If your country is not listed, please contact us to inquire about shipping options.

2. Order Processing Time

2.1. Order processing time refers to the time it takes for us to prepare your order for shipment. This includes order verification, product packaging, and quality checks.

2.2. Most orders are processed and dispatched within 3 days from the date of order placement. However, please note that during peak seasons or promotional periods, order processing may take longer.

3. Shipping Methods and Delivery Time

3.1. We offer various shipping methods to accommodate different delivery preferences. The available shipping options and their estimated delivery times are presented during the checkout process.

3.2. Please note that the estimated delivery times are provided by the shipping carriers and may vary depending on factors beyond our control, such as customs processing, weather conditions, or unforeseen delays.

4. Shipping Costs

4.1. Shipping costs are calculated based on the destination, the chosen shipping method, and the total weight of the order. The shipping charges will be displayed during the checkout process before payment.

4.2. For orders that qualify for free shipping promotions, the shipping costs will be waived and clearly indicated during the checkout process.

5. Order Tracking

5.1. Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. You can use the provided tracking number to monitor the status and estimated delivery time of your package.

5.2. Please note that it may take up to [number of days] for the tracking information to be updated after the order is shipped.

6. Customs and Import Duties

6.1. For international shipments, customs or import duties may apply based on the destination country's regulations. These duties and taxes, if applicable, are the responsibility of the recipient and are not included in the order total or shipping cost.

6.2. We recommend that you check with your country's customs office for information on potential additional charges before placing an international order.

7. Shipping Issues and Delays

7.1. While we make every effort to ensure timely delivery, unforeseen circumstances or events beyond our control may cause shipping delays. In such cases, we will notify you promptly and work diligently to resolve any issues.

7.2. If you encounter any problems with your shipment, such as delayed delivery or package loss, please contact our customer support team, and we will assist you in resolving the matter.

8. Shipping Restrictions

8.1. Some products, such as essential oils, may be subject to shipping restrictions or regulations in certain countries or regions. If your order contains any restricted items, we will notify you, and we reserve the right to cancel or modify your order as necessary to comply with the applicable laws.

9. Contact Us

If you have any questions or need further information about our Shipping Policy, please contact our customer support team here.

Last updated: 25-07-2023